tag:status.orderbilly.com,2005:/history orderBilly Status - Incident history 2026-11-03T02:00:00.000+00:00 orderBilly tag:status.orderbilly.com,2005:Maintenance/cmvknyw1t13gv0ro2bawpdp60 2026-11-03T02:00:00.000+00:00 2026-10-23T07:41:49.082+00:00 External - Bancontact Scheduled Maintenance Type: Maintenance

Affected Components: Local payment methods → Bancontact

Oct 23, 07:41:49 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Incident/cmvthd2jl1xm90qrxyymldo3s 2026-10-29T11:45:19.477+00:00 2026-10-29T11:51:21.347+00:00 External - iDEAL: Minor disruption at Rabobank Type: Incident

Duration: 6 minutes

Affected Components: Local payment methods → iDEAL | Wero

Oct 29, 11:51:21 GMT+0
Resolved - This incident has been resolved..

Oct 29, 11:45:19 GMT+0
Identified - Rabobank is experiencing a minor disruption affecting iDEAL payments, which could cause consumers to experience failures when attempting to complete payments. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmvknfmf30ygl0ko2ud3z2m0m 2026-10-24T22:30:00.000+00:00 2026-10-25T06:30:00.000+00:00 External - iDEAL: Knab Scheduled Maintenance Type: Maintenance

Duration: 8 hours

Affected Components: Local payment methods → iDEAL | Wero

Oct 25, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 24, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 07:28:49 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for the iDEAL issuer Knab. You might experience intermittent unavailability and a decrease in conversion for iDEAL payments issued by Knab..

]]> tag:status.orderbilly.com,2005:Maintenance/cmvfacuz91euc0rs8z73wtgr3 2026-10-24T22:00:00.000+00:00 2026-10-25T02:00:00.000+00:00 External - Bancontact Scheduled Maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Local payment methods → Bancontact

Oct 25, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 24, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 19, 13:22:13 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Incident/cmvk1gpa40g9x0kpi3ndizpzw 2026-10-22T21:13:24.584+00:00 2026-10-22T22:40:01.922+00:00 External - Bancontact: major disruption Type: Incident

Duration: 1 hour and 27 minutes

Affected Components: Local payment methods → Bancontact

Oct 22, 22:40:01 GMT+0
Resolved - This incident has been resolved..

Oct 22, 22:31:52 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Oct 22, 21:13:24 GMT+0
Identified - We have identified a major disruption external to our platform affecting Bancontact payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmvj8knkn2g530rqtgsc3i03e 2026-10-22T07:40:20.888+00:00 2026-10-23T16:19:38.357+00:00 TEST environment -- Scheduled maintenance announcement Type: Incident

Duration: 22 days, 15 hours and 17 minutes

Affected Components: MultiSafepay → API, MultiSafepay → Payments, MultiSafepay → MultiSafepay payment pages

Oct 23, 16:19:38 GMT+0
Resolved - The maintenance has been finalised..

Oct 22, 10:46:12 GMT+0
Identified - Maintenance on our TEST environment is ongoing. The LIVE environment and transaction processing are not affected..

Oct 22, 07:40:21 GMT+0
Identified - Scheduled security maintenance is currently in progress. During this maintenance window, the TEST environment, including the TEST Merchant Panel and TEST API, is temporarily unavailable. The LIVE environment and transaction processing are not affected. Further updates will be provided once the maintenance has been completed..

]]> tag:status.orderbilly.com,2005:Incident/cmvgjmw0t0yf10rnwr7m3p8op 2026-10-20T10:26:51.130+00:00 2026-10-21T10:40:22.311+00:00 Revolut service disruption Type: Incident

Duration: 1 day, 13 hours and 31 minutes

Affected Components: MultiSafepay → Payments

Oct 21, 10:40:22 GMT+0
Resolved - This incident has been resolved..

Oct 20, 10:26:51 GMT+0
Investigating - We are aware of an outage on Revolut’s side that impacts card transactions with Revolut-issued cards. This issue is external to the MultiSafepay platform; all other payment methods remain operational. We are monitoring the situation and will provide an update once service is restored..

]]> tag:status.orderbilly.com,2005:Incident/cmvgdnbw80pjb0knwwsstyvzo 2026-10-20T07:41:05.006+00:00 2026-10-20T08:03:40.307+00:00 iDEAL | Wero: partial disruption Type: Incident

Duration: 23 minutes

Affected Components: Local payment methods → iDEAL | Wero

Oct 20, 08:03:40 GMT+0
Resolved - This incident was a false alert. No disruption to iDEAL | Wero processing occurred..

Oct 20, 07:41:05 GMT+0
Identified - We have identified a major disruption affecting iDEAL | Wero payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are working to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmvgcxmdi0oz70knwj2ftfm35 2026-10-20T07:19:16.502+00:00 2026-10-20T14:56:19.770+00:00 External - iDEAL | Wero: full disruption at Revolut Type: Incident

Duration: 7 hours and 37 minutes

Affected Components: Local payment methods → iDEAL | Wero

Oct 20, 14:56:19 GMT+0
Resolved - This incident has been resolved..

Oct 20, 07:19:16 GMT+0
Identified - Revolut is experiencing a full disruption affecting iDEAL | Wero payments, which will cause consumers to experience failures when attempting to complete payments. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmvfs51if07gu1mqekx4v0xu9 2026-10-19T21:23:00.000+00:00 2026-10-19T21:32:00.000+00:00 orderBilly API outage Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: orderBilly Platform

Oct 19, 21:32:00 GMT+0
Resolved - This incident has been resolved..

Oct 19, 21:23:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.orderbilly.com,2005:Incident/cmuzo330b23fy0kqrgyfp42a7 2026-10-08T15:01:51.843+00:00 2026-10-08T15:21:04.216+00:00 Cards: minor disruption Type: Incident

Duration: 19 minutes

Affected Components: International payment methods → Cards — Mastercard, International payment methods → Cards — Cartes Bancaires, International payment methods → Cards — VISA, International payment methods → Cards — American Express

Oct 8, 15:21:04 GMT+0
Resolved - This incident has been resolved..

Oct 8, 15:15:38 GMT+0
Monitoring - A fix has been implemented and we are currently monitoring the results..

Oct 8, 15:01:51 GMT+0
Identified - We have identified a minor disruption affecting card payments. We are working to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmuy8n7e414qm0klumer49mgm 2026-10-07T15:01:04.957+00:00 2026-10-07T17:29:30.851+00:00 External - iDEAL: major disruption at Revolut Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: Local payment methods → iDEAL | Wero

Oct 7, 17:29:30 GMT+0
Resolved - This incident has been resolved..

Oct 7, 17:24:56 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Oct 7, 15:01:04 GMT+0
Identified - Revolut is experiencing a major disruption affecting iDEAL payments, which could cause consumers to experience failures when attempting to complete payments. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmuwry8wz3oe30rrtfqo2tymd 2026-10-06T14:25:05.732+00:00 2026-10-06T14:35:03.615+00:00 Tap to Pay Disruption - Minor Disruption Type: Incident

Duration: 10 minutes

Affected Components: Platform availability → Point of sale

Oct 6, 14:35:03 GMT+0
Resolved - This incident has been resolved..

Oct 6, 14:30:15 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Oct 6, 14:25:05 GMT+0
Investigating - We have identified a minor disruption affecting Tap to Pay payments - consumers may be unable to pay using Tap terminals or the Mollie Tap application for Android and iOS devices. We are working to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmupbvtz81i950kpkmjfh5flg 2026-10-01T09:20:14.871+00:00 2026-10-01T18:38:30.030+00:00 Issues with Online orders and stale reports Type: Incident

Duration: 23 days, 6 hours and 15 minutes

Affected Components: Lightspeed Restaurant (K-Series) → API (incl. Online Orders)

Oct 1, 18:38:30 GMT+0
Resolved - This issue is now resolved..

Oct 1, 15:40:54 GMT+0
Monitoring - The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures.

Oct 1, 14:43:08 GMT+0
Monitoring - Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal..

Oct 1, 13:43:05 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Oct 1, 12:36:49 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Oct 1, 09:20:15 GMT+0
Identified - We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix.

]]> tag:status.orderbilly.com,2005:Incident/cmum9akv1ebya0krv9w4dsbxd 2026-09-29T05:46:26.512+00:00 2026-09-29T05:55:31.864+00:00 External - iDEAL: Major disruption Type: Incident

Duration: 9 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 29, 05:55:31 GMT+0
Resolved - This incident has been resolved..

Sep 29, 05:46:26 GMT+0
Investigating - We are experiencing a major disruption, external to our systems, affecting iDEAL payments and consumers will experience failures attempting to complete payments. We will provide further updates as soon as we have more information..

]]> tag:status.orderbilly.com,2005:Incident/cmubdf0dpi8m10kmh57bjj6fk 2026-09-21T14:57:56.720+00:00 2026-09-21T15:16:32.399+00:00 External - iDEAL: full disruption at Rabobank Type: Incident

Duration: 19 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 21, 15:16:32 GMT+0
Resolved - This incident has been resolved..

Sep 21, 14:57:56 GMT+0
Identified - Rabobank is experiencing a full disruption affecting iDEAL payments and consumers will experience failures attempting to complete payments. We will provide further updates as soon as we have more information..

]]> tag:status.orderbilly.com,2005:Incident/cmub077a0hk1q0kmho25grm0h 2026-09-21T08:44:33.718+00:00 2026-09-21T09:20:28.185+00:00 External - Bancontact: degraded performance Type: Incident

Duration: 36 minutes

Affected Components: Local payment methods → Bancontact

Sep 21, 09:20:28 GMT+0
Resolved - This incident has been resolved..

Sep 21, 09:14:21 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Sep 21, 08:44:33 GMT+0
Identified - We have identified a minor disruption external to our platform affecting Bancontact payments, with BNP Paribas appearing to be the most affected issuer. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmu44gp7p4rs70kmh339tv55e 2026-09-20T22:00:00.000+00:00 2026-09-21T01:00:00.000+00:00 External - Bancontact Scheduled Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Local payment methods → Bancontact

Sep 21, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 20, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 13:09:35 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmu2hcd9p1som0rmhgitry1qw 2026-09-20T00:00:00.000+00:00 2026-09-20T01:30:00.000+00:00 External - Bancontact Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Local payment methods → Bancontact

Sep 20, 01:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 20, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 15, 09:36:03 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Incident/cmu49aci75f6e0rmhmc0bl7ir 2026-09-16T15:26:51.636+00:00 2026-09-16T16:32:31.203+00:00 External - Google Pay: full disruption Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: International payment methods → Google Pay

Sep 16, 16:32:31 GMT+0
Resolved - This incident has been resolved..

Sep 16, 16:23:36 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Sep 16, 15:41:02 GMT+0
Identified - We have identified the issue external to our platform. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

Sep 16, 15:26:51 GMT+0
Investigating - We are currently investigating a full disruption affecting Google Pay payments. You will see a decline in successful payments as consumers are unable to pay using this payment method. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmu2ux1j42j490rmh7daktj89 2026-09-15T15:57:55.224+00:00 2026-09-15T16:31:11.217+00:00 Mollie API major disruption Type: Incident

Duration: 32 minutes

Affected Components: Platform availability → Mollie API

Sep 15, 16:31:11 GMT+0
Resolved - This incident has been resolved..

Sep 15, 16:29:26 GMT+0
Resolved - This incident has been resolved..

Sep 15, 16:19:35 GMT+0
Monitoring - We are seeing recovery and still monitoring the issue..

Sep 15, 16:06:38 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 15, 15:57:55 GMT+0
Investigating - We are currently investigating a degradation affecting the Mollie API. You may see some API calls failing or timing out. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmu12sq7h3jot0knqy9jq4bic 2026-09-15T04:00:00.000+00:00 2026-09-15T04:30:00.000+00:00 External - iDEAL - ASN Bank Scheduled Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 15, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 14, 10:00:42 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for the iDEAL issuer ASN Bank. You might experience intermittent unavailability and a decrease in conversion for iDEAL payments issued by the ASN Bank..

]]> tag:status.orderbilly.com,2005:Maintenance/cmtmxkmop26530knpwh49p2ja 2026-09-14T00:00:00.000+00:00 2026-09-14T03:00:00.000+00:00 In Person Payments: Scheduled Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Platform availability → Point of sale

Sep 14, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 12:28:01 GMT+0
Identified - A scheduled maintenance window has been announced for In Person Payments. You might experience intermittent unavailability and a decrease in conversion for In Person Payments..

]]> tag:status.orderbilly.com,2005:Incident/cmtyjjxe91h9f0rlilupsow5d 2026-09-12T15:26:03.558+00:00 2026-09-12T16:49:18.686+00:00 Notification delivery performance degradation Type: Incident

Duration: 11 minutes

Affected Components: MultiSafepay → API, MultiSafepay → Payments

Sep 12, 16:49:18 GMT+0
Resolved - This incident has been resolved..

Sep 12, 16:45:04 GMT+0
Resolved - This incident has been resolved..

Sep 12, 16:42:27 GMT+0
Investigating - We are continuing to investigate this issue..

Sep 12, 16:38:03 GMT+0
Investigating - A fix has been deployed. Previously queued notifications will automatically be re-sent..

]]> tag:status.orderbilly.com,2005:Maintenance/cmtmpjcxi1rsj0knpen4akup0 2026-09-09T22:45:00.000+00:00 2026-09-10T03:00:00.000+00:00 External - iDEAL: ASN Bank Scheduled Maintenance Type: Maintenance

Duration: 4 hours and 15 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 10, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 9, 22:45:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 08:43:39 GMT+0
Identified - ASN Bank has announced a scheduled maintenance window external to our platform for iDEAL payments. You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt8q105higka0rmgfiwb4esw 2026-09-08T00:00:00.000+00:00 2026-09-08T01:00:00.000+00:00 External - iDEAL: Rabobank Scheduled Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Local payment methods → iDEAL | Wero

Sep 8, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 13:47:11 GMT+0
Identified - Rabobank has announced a scheduled maintenance window external to our platform for iDEAL payments. You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmtmytpxi287k0knps2czwpmd 2026-09-06T22:30:00.000+00:00 2026-09-07T04:00:00.000+00:00 External - iDEAL: Knab Scheduled Maintenance Type: Maintenance

Duration: 5 hours and 30 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 7, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 6, 22:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 13:01:43 GMT+0
Identified - Knab has announced a scheduled maintenance window external to our platform for iDEAL payments. You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmtmyn85127os0knpbx73gx3x 2026-09-05T22:00:00.000+00:00 2026-09-05T23:30:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Local payment methods → Bancontact

Sep 5, 23:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 4, 12:58:41 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmtllciecged20rpwgcfc667q 2026-09-05T18:00:00.000+00:00 2026-09-06T00:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 6 hours

Affected Components: Local payment methods → Bancontact

Sep 6, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 5, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 3, 13:55:42 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt72dcqmfj2g0rmgdafu5doi 2026-09-04T23:00:00.000+00:00 2026-09-05T04:30:00.000+00:00 External - iDEAL: ASN Bank Scheduled Maintenance Type: Maintenance

Duration: 5 hours and 30 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 5, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 4, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 09:55:02 GMT+0
Identified - ASN Bank has announced a scheduled maintenance window external to our platform for iDEAL payments. You might experience intermittent unavailability and a decrease in conversion for iDEAL Payments..

]]> tag:status.orderbilly.com,2005:Incident/cmtjwfvt8c15m0kpwa0no1nr2 2026-09-02T09:31:47.518+00:00 2026-09-02T11:10:02.657+00:00 External - iDEAL: Full Disruption at Rabobank Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: Local payment methods → iDEAL | Wero

Sep 2, 11:10:02 GMT+0
Resolved - This incident has been resolved..

Sep 2, 11:06:52 GMT+0
Monitoring - A fix has been implemented and we're monitoring the results..

Sep 2, 09:31:47 GMT+0
Identified - Rabobank is experiencing a full disruption affecting iDEAL payments and consumers will experience failures attempting to complete payments. We will provide further updates as soon as we have more information..

]]> tag:status.orderbilly.com,2005:Incident/cmtikxkil9peu0kpwm0zikjfg 2026-09-01T11:21:15.916+00:00 2026-09-01T11:38:34.100+00:00 External - Bancontact: Major disruption Type: Incident

Duration: 17 minutes

Affected Components: Local payment methods → Bancontact

Sep 1, 11:38:34 GMT+0
Resolved - This incident has been resolved..

Sep 1, 11:28:16 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Sep 1, 11:24:29 GMT+0
Identified - We have identified the issue external to our platform. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

Sep 1, 11:21:15 GMT+0
Investigating - We are currently investigating a major disruption affecting Bancontact payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1ty1a4j0rmgcxaayvw2 2026-08-31T00:00:00.000+00:00 2026-08-31T03:00:00.000+00:00 In Person Payments: Scheduled Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Platform availability → Point of sale

Aug 31, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 31, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 11:24:09 GMT+0
Identified - A scheduled maintenance window has been announced for In Person Payments. You might experience intermittent unavailability and a decrease in conversion for In Person Payments..

]]> tag:status.orderbilly.com,2005:Incident/cmtdd15x212r90rpw0d4flq9n 2026-08-28T19:41:02.283+00:00 2026-08-28T20:12:21.188+00:00 External - iDEAL: Major Disruption at Rabobank Type: Incident

Duration: 31 minutes

Affected Components: Local payment methods → iDEAL | Wero

Aug 28, 20:12:21 GMT+0
Resolved - This incident has been resolved..

Aug 28, 20:07:35 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results. .

Aug 28, 19:41:02 GMT+0
Identified - Rabobank is experiencing a major disruption affecting iDEAL payments and consumers may experience failures attempting to complete payments. We will provide further updates as soon as we have more information..

]]> tag:status.orderbilly.com,2005:Incident/cmtc038m42gd60qqms94xcbic 2026-08-27T20:49:51.424+00:00 2026-08-27T20:58:59.888+00:00 External - iDEAL: Full Disruption at Rabobank Type: Incident

Duration: 9 minutes

Affected Components: Local payment methods → iDEAL | Wero

Aug 27, 20:58:59 GMT+0
Resolved - This incident has been resolved..

Aug 27, 20:52:14 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results. .

Aug 27, 20:49:51 GMT+0
Identified - Rabobank is experiencing a full disruption affecting iDEAL payments and consumers will experience failures attempting to complete payments. We will provide further updates as soon as we have more information..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt7evgodg5g60rmg24xw28r7 2026-08-25T12:00:00.000+00:00 2026-08-25T13:00:00.000+00:00 External - Scheduled Maintenance affecting AMEX Transactions Type: Maintenance

Duration: 1 hour

Affected Components: Platform availability → Point of sale

Aug 25, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 25, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 24, 15:47:28 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced. This may result in intermittent unavailability when attempting to process terminal / point-of-sale transactions through AMEX..

]]> tag:status.orderbilly.com,2005:Incident/cmt6uifdhc3yo0kmgtnk916ty 2026-08-24T06:16:43.425+00:00 2026-08-24T07:04:51.698+00:00 In-person payments (Tap app / Softpos) - Minor disruption Type: Incident

Duration: 48 minutes

Affected Components: Platform availability → Point of sale

Aug 24, 07:04:51 GMT+0
Resolved - This incident has been resolved..

Aug 24, 06:51:27 GMT+0
Monitoring - A fix has been implemented, and we are monitoring the results. .

Aug 24, 06:16:43 GMT+0
Identified - We have identified a minor disruption affecting in-person payments specifically on our Tap app (Softpos). Customers using the Tap app may experience a decline in successful transactions, and consumers may temporarily be unable to pay using this method. All other in-person payment methods and terminals are functioning normally. We are investigating the issue and we will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1tv1a4a0rmgzoeaf4rk 2026-08-24T00:00:00.000+00:00 2026-08-24T03:00:00.000+00:00 In Person Payments: Scheduled Maintenance Type: Maintenance

Duration: 3 hours

Affected Components: Platform availability → Point of sale

Aug 24, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 24, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 17, 11:21:05 GMT+0
Identified - A scheduled maintenance window has been announced for In Person Payments. You might experience intermittent unavailability and a decrease in conversion for In Person Payments..

]]> tag:status.orderbilly.com,2005:Incident/cmt0rm15e19z80rmg67i54smu 2026-08-19T08:35:10.057+00:00 2026-08-19T10:44:40.908+00:00 In person payments minor disruption - AMEX Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: Platform availability → Point of sale

Aug 19, 10:44:40 GMT+0
Resolved - This incident has been resolved..

Aug 19, 08:35:10 GMT+0
Investigating - We have identified a minor disruption affecting AMEX payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. Mastercard and Visa are working as expected. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0un2uw41f00rmgg5wao8nl 2026-08-19T00:00:00.000+00:00 2026-08-19T02:00:08.239+00:00 Scheduled Maintenance - Payment Platform Type: Maintenance

Duration: 2 hours

Affected Components: MultiSafepay → API, MultiSafepay → Payments

Aug 19, 02:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Aug 19, 00:00:09 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Aug 18, 23:01:18 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Aug 18, 09:41:52 GMT+0
Planned - To maintain the security and reliability of our payment platform, we will conduct emergency maintenance during next Wednesday’s low-traffic period. During this window, brief interruptions to transaction processing (including auth/capture/refund) may occur. We will work to minimize any impact and restore normal service as quickly as possible. We apologize for any inconvenience and appreciate your understanding..

]]> tag:status.orderbilly.com,2005:Incident/cmt0rlzlw19qg0rmge42y91l3 2026-08-15T05:02:07.064+00:00 2026-08-15T05:50:05.406+00:00 External - Mastercard major disruption Type: Incident

Duration: 48 minutes

Affected Components: Platform availability → Point of sale, International payment methods → Cards — Mastercard

Aug 15, 05:50:05 GMT+0
Resolved - This incident has been resolved..

Aug 15, 05:40:39 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Aug 15, 05:02:07 GMT+0
Identified - We have identified a major disruption external to our platform affecting Mastercard payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Incident/cmt0rlxel195y0rmg5jdgkb1a 2026-08-13T07:44:36.231+00:00 2026-08-13T09:24:33.549+00:00 External - Bancontact: Major disruption Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: Local payment methods → Bancontact

Aug 13, 09:24:33 GMT+0
Resolved - This incident has been resolved..

Aug 13, 08:54:52 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Aug 13, 08:47:09 GMT+0
Identified - The major disruption external to our platform affecting Bancontact payments is reoccurring. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

Aug 13, 07:52:56 GMT+0
Resolved - This incident has been resolved..

Aug 13, 07:47:46 GMT+0
Monitoring - We are observing a recovery of service and will continue to monitor the situation..

Aug 13, 07:44:36 GMT+0
Identified - We have identified a major disruption external to our platform affecting Bancontact payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1tv1a4c0rmgff4dfbvm 2026-08-11T02:00:00.000+00:00 2026-08-11T04:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 2 hours

Affected Components: Local payment methods → Bancontact

Aug 11, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 11, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 10:06:21 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1ty1a4i0rmgnnxwr46e 2026-08-09T07:00:00.000+00:00 2026-08-09T08:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Local payment methods → Bancontact

Aug 9, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 9, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 09:45:30 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1tv1a4b0rmg15du97lt 2026-08-08T22:00:00.000+00:00 2026-08-09T02:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 4 hours

Affected Components: Local payment methods → Bancontact

Aug 9, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 8, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 09:33:42 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm3361a5q0rmgg9xhcmqd 2026-08-05T22:00:00.000+00:00 2026-08-05T23:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Local payment methods → Bancontact

Aug 5, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 5, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 4, 14:53:50 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1tp1a470rmgb300c0gs 2026-07-23T03:00:00.000+00:00 2026-07-23T04:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Local payment methods → Bancontact

Jul 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 17, 12:50:19 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmr541mhh000l0kqiniv5mwb8 2026-07-06T02:00:00.000+00:00 2026-07-06T02:40:16.012+00:00 Scheduled maintenance Type: Maintenance

Duration: 40 minutes

Affected Components: orderBilly Platform

Jul 6, 02:40:16 GMT+0
Completed - Maintenance has completed successfully..

Jul 6, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 3, 15:50:58 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm3331a5m0rmgnzm1slrj 2026-06-23T02:00:00.000+00:00 2026-06-23T03:30:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Local payment methods → Bancontact

Jun 23, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 15:31:56 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]> tag:status.orderbilly.com,2005:Maintenance/cmt0rm1tv1a4d0rmg2mwwwf4g 2026-06-16T05:00:00.000+00:00 2026-06-16T06:00:00.000+00:00 External - Bancontact: Scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Local payment methods → Bancontact

Jun 16, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 16, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 10, 13:05:19 GMT+0
Identified - A scheduled maintenance window external to our platform has been announced for Bancontact. You might experience intermittent unavailability and a decrease in conversion for Bancontact payments..

]]>