orderBilly - Card Transaction Details Unavailable – Incident details

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Card Transaction Details Unavailable

ResolvedDegraded performance22 minutes

Affected

External - Payment providers - Mollie

Degraded performance from 10:02 AM to 10:24 AM

International payment methods → Cards — VISA

Degraded performance from 10:02 AM to 10:24 AM

International payment methods → Cards — Mastercard

Degraded performance from 10:02 AM to 10:24 AM

International payment methods → Cards — American Express

Degraded performance from 10:02 AM to 10:24 AM

International payment methods → Cards — Cartes Bancaires

Degraded performance from 10:02 AM to 10:24 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix has been implemented and we are currently monitoring the results.

  • IdentifiedUTC

    We are experiencing an issue where card transactions are currently inaccessible and not visible within the Mollie platform.

    Users are unable to view card transaction details in the Mollie admin portal and the Mollie application.

    Our engineering team has been alerted and is actively investigating the root cause. We will provide our next update as soon as we have one.