orderBilly - In-person payments (Tap app / Softpos) - Minor disruption – Incident details

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In-person payments (Tap app / Softpos) - Minor disruption

ResolvedDegraded performance48 minutes

Affected

External - Payment providers - Mollie

Degraded performance from 6:16 AM to 7:04 AM

Platform availability → Point of sale

Degraded performance from 6:16 AM to 7:04 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix has been implemented, and we are monitoring the results. 

  • IdentifiedUTC

    We have identified a minor disruption affecting in-person payments specifically on our Tap app (Softpos).
    Customers using the Tap app may experience a decline in successful transactions, and consumers may temporarily be unable to pay using this method. All other in-person payment methods and terminals are functioning normally.

    We are investigating the issue and we will provide updates as they become available.