orderBilly - External - Bancontact: degraded performance – Incident details

All systems operational

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External - Bancontact: degraded performance

ResolvedDegraded performance35 minutes

Affected

External - Payment providers - Mollie

Degraded performance from 8:44 AM to 9:20 AM, Operational from 9:20 AM to 9:20 AM

Local payment methods → Bancontact

Degraded performance from 8:44 AM to 9:20 AM, Operational from 9:20 AM to 9:20 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We are observing a recovery of service and will continue to monitor the situation.

  • IdentifiedUTC

    We have identified a minor disruption external to our platform affecting Bancontact payments, with BNP Paribas appearing to be the most affected issuer. You may see a decline in successful payments as consumers may be unable to pay using this payment method.

    We are in close contact with our partners to resolve the issue and will provide updates as they become available.